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Payment Policy

  • Prepayment
    • We are integrated with some of India's most trusted and secure payment gateways which are ccavenue, Payu money, etc, which makes the payment processing safe and secure for the customers. Also, with the SSL security integration in the checkout page the payment details of the customers are absolutely safe. We strive hard to make the payment process secure & convenient for our customers.
  • Cash On Delivery(COD)
    • We also have the cash-on-delivery option for most of the products on Toolsvilla. We strive hard to make it easier for our customers to order without any hassle. We have tied up with some of the most trusted courier partners to get the payment collected at the time of delivery.
  • Partial Payment Policy
    • For the ease of ordering costlier and bulky products online we have brought this partial payment policy for our customers. This policy is applicable to the COD orders of 'heavy' and 'expensive' products on Toolsvilla, generally above Rs 5000, where we charge an upfront fee as a booking amount for the orders. The balance amount is then collected as the COD value by our courier partners. .
    FAQs relating to the policy :-
    1. What would be the upfront booking amount ?
      • The upfront amount will be 10-30% of the total billing amount ,depending on the product value and weight. Our executives would be in touch after the order is received to inform you about this.
    2. How can I pay the 'partial' amount ?
      • A link of the payment would be sent to the customer on their whtsapp number, as text or in the email (as convenient) from our official communication channels . Customers can also pay the partial amount through the partial payment tab on the header of the website. Customers are requested not trust any other links or mode of communication to pay the partial amount, other than our official phone number, email ids, and the partial payment link on the website. You will get an email from the company as soon as your partial payment is received.