Return & Refund Policy

Return & Refund Policy

Toolsvilla follows a transparent and structured Return & Refund Policy to ensure a reliable experience for all customers.

Return Window

Returns, replacements, or refunds can be requested within 72 hours i.e. 3 days of delivery.

Eligible Cases for Return /Replacement / Refund

Toolsvilla offers returns, replacements, or refunds under the following conditions:

Received Wrong Product

  • Difference in product specifications from the website
  • Difference in product brand (for generic/local brands, variations may occur based on seller availability)
  • Difference in product design
  • Difference in product material
    • For machinery, tools, equipment, spares, or accessories, color variations may occur due to manufacturing updates

Received Damaged Product

  • Eligible for full replacement, part replacement, or refund based on inspection of the issue

Defective / Incomplete Product

  • Defective products are eligible for replacement, part replacement, or refund
  • Incomplete products: missing parts/accessories will be shipped separately

Product Quality Issues

  • If the product is used, rusted, or in poor condition, it is eligible for replacement or refund

Non-Functional Product

  • Products may undergo basic troubleshooting or verification (via call/video)
  • If confirmed non-functional, the product will be eligible for return, replacement, or refund

How to Raise a Return Request

Customers must initiate a request within 72 hours i.e. 3 days of delivery via:


Customers may be required to provide:

  • Photos or videos of the issue
  • Unboxing video (recommended for faster resolution)

For ongoing cases, timely responses may be required to ensure smooth resolution.

Return Process

  • After the request is reviewed and validated, pickup will be arranged within 2–3 business days (subject to courier availability)
  • Customers are required to:
    • Repack the product securely in original packaging
    • Include all accessories (if applicable)

A repacking video may be requested to ensure safe transit.

Conditions for Return Acceptance

  • Product must be unused and in original condition
  • Product must include original packaging and accessories
  • Request must be raised within the 3-day return window

Non-Returnable Situations

Returns will not be accepted in the following cases:

  • Request raised after 72 hours i.e. 3 days of delivery
  • Product damaged due to customer misuse or mishandling
  • Product has been used or altered
  • Product is no longer required by the customer
  • Incorrect product ordered by the customer
  • Product not repacked appropriately for return
  • Combo products cannot be returned individually
  • Spare parts purchased for products not bought via Toolsvilla leading to compatibility issues

Resolution Options

Based on verification, Toolsvilla will provide:

  • Full product replacement
  • Part replacement (if applicable)
  • Refund

Refund Process

  • Prepaid Orders: Refunded to original payment method
  • COD Orders: Refunded via bank transfer (NEFT)

Customers may be required to provide:

  • Bank Name
  • Account Number
  • Account Holder Name
  • IFSC Code

Refunds are processed within 5–7 working days after verification

Notes:

  • EMI interest charged by banks is non-refundable
  • Toolsvilla is not responsible for incorrect bank details provided

Order Cancellation

Cancellation by Toolsvilla

Orders may be cancelled in cases such as:

  • Incorrect or incomplete address
  • Non-serviceable location
  • COD not available in delivery area
  • Product out of stock
  • Suspected fraudulent activity
  • Open delivery requests
Cancellation by Customer
  • Full refund if cancelled before dispatch.
  • Logistics charges may apply if cancelled after dispatch.

All cancellation requests must be sent to: [email protected]

Warranty

Warranty services are provided by the manufacturer or seller.

Steps to claim warranty:

  • Contact the seller/warranty provider
  • Provide invoice or proof of purchase
  • Share issue details (photos/videos may be required)
  • Follow instructions for inspection/repair
  • Customer will send the product to the seller

If covered under warranty:

  • Product will be repaired or replaced as per warranty terms

Important Notes

  • Certain cases may require verification via call or video
  • Toolsvilla facilitates resolution between customer and seller to ensure fair outcomes

Disclaimer

ToolsVilla reserves the absolute right, at its sole and exclusive discretion, to amend, modify, change, add, or remove any portion of this policy at any time, with or without prior written notice. Such changes may include updates to terms, conditions, clauses, or any other aspects of this policy. It is the buyer’s responsibility to periodically review this policy in order to stay informed about any changes or updates that may occur.