Toolsvilla follows a very transparent Return & Refund policy
Returns/Refund would be applicable in the following scenarios :
- Wrong item is sent- If the Model received is different from what is shown in the picture or if there is a difference in technical specifications, Toolsvilla offers a full (no questions asked) replacement/refund as requested by the customer. However the incident has to be reported within 72 hours of receiving the product with supporting images & videos. However for Machines, Tools, Equipment,Spares or Accessories the color of the product might vary depending on the Manufacturing upgrades.
- Item Damage - In case there is damage to the product, Toolsvilla offers a full (no-questions asked) Replacement or Refund whatever is requested by the customer. However the damage has to be reported to the Toolsvilla Support team within 72 hours of receiving the product with supporting photos & videos.
- Defective/ Incomplete Product Received - In case of a defective product, Toolsvilla offers full Refunds, Replacement or Availability of Spare parts/Missing piece (If applicable) whatever is requested by the customer. The defects have to be reported within 72 hours of receiving the product with supporting images & videos.
Note - In case of any Concern raised Customer must share a opening/unboxing video of the product with the customer support team .
- Toolsvilla offers a full refund in case the cancellation request is made before the dispatch of the product. However for heavy shipments (Above 10 kgs) cancellation requests have to be made within 24 hours of ordering the product.
- In case of Cancellation requests after the product has been dispatched, a courier fee would be deducted for heavy shipments (Above 10kgs). However, if the assured delivery date has been missed, Toolsvilla would offer a full (no-questions asked) refund.
- Toolsvilla support team is available on [email protected] You can alternatively also register your complaints on the Toolsvilla Customer Support Number on our Website.
- In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
- In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account. Toolsvilla required your bank account details:
Account Holder’s name:
It generally takes 7-10 working days for your money to get reflected in your bank account.