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Payment Policy

    • Prepayment
      • We are integrated with some of India's most trusted and secure payment gateways which are ccavenue, Payu money, etc, which makes the payment processing safe and secure for the customers. Also, with the SSL security integration in the checkout page the payment details of the customers are absolutely safe. We strive hard to make the payment process secure & convenient for our customers.
    • Cash On Delivery(COD)
      • We also have the cash-on-delivery option for most of the products on Toolsvilla. We strive hard to make it easier for our customers to order without any hassle. We have tied up with some of the most trusted courier partners to get the payment collected at the time of delivery.
    • Partial Payment Policy
      • For the ease of ordering heavy & expensive products on Toolsvilla we have brought this partial payment policy for our customers. This policy is applicable to the COD orders of 'heavy' and 'expensive' products on Toolsvilla above Rs 3000, where we charge an upfront fee as a booking amount for the orders. The balance amount is then collected as the COD value by our courier partners.
    • Product Price on website
      • Toolsvilla offers wholesale price to the customers in most deals. We follows open, fixed & transparent product pricing policy & therefore all the price of the products displayed on the website include the shipping & packaging charges. For a few locations which are outside the normal delivery coverage area of our courier partners we need to charge extra delivery amount to provide doorstep delivery in those places. Therefore in some cases, the total offered price on our website which includes shipping & packaging charges could be more than the Maximum Retail Price of the products.
      To keep it simple for customers, Toolsvilla follows open, fixed & transparent product pricing policy & therefore all the price of the products displayed on the website include the shipping & packaging charges. Sometimes, the total price including shipping & packaging could be more than the Maximum Retail Price.
    FAQs relating to the policy :-
    1. What would be the upfront booking amount ?
      • The upfront amount would depend on the product value. The booking amount would change as the product value changes. The booking amount also depends on the product weight & the delivery location for the shipments. Our executives would be in touch after the order is received to inform you about this. The BOOKING AMOUNT to be paid by the customer is as follows:-
      • Product Value
        • Rs (0- 3000) - No COD option available.  
        • Rs (3000- 10,000) - Rs 1000 as booking amount 
        • Rs (10,000- 20,000) - Rs 2000 as booking amount 
        • Rs (20,000-30,000)- Rs 3000 as booking amount 
        • Rs (30,000- 50,000)- Rs 5000 as booking amount
        • Rs (50,000- 75,000) - Rs 25,000 as booking amount 
        • Rs (75,000- 2 Lac)- 50% of product price as booking amount 
        • Above Rs 2 lac - No COD option available. Full Payment to be done.

    1. How can I pay the 'partial' amount ?
      • A link of the payment would be sent to the customer through Email (Preferred), Whatsapp, social media or text messages. 

        1) Our official email id would be either - [email protected] or (prefix)@toolsvilla.com
        2) Our official WhatsApp numbers for communicating with customers are  9734962916 7557064079
        3) Our official social media Facebook handle URL is www.facebook.com/toolsvilla

         Customers are requested not trust any other links or mode of communication to pay the partial amount, other than our official phone number, email ids & social media account or  the partial payment link on the website. You will get an email or call from the company as soon as your partial payment is received.